Question 1

What is SilentShield?

Accepted Answer

SilentShield is an invisible CAPTCHA and bot protection service. It uses AI-powered behavior analysis to detect bots without showing image puzzles or interrupting real users. It's 100% GDPR-compliant and hosted exclusively in the EU.

Question 2

How does the bot detection work?

Accepted Answer

SilentShield analyzes user behavior patterns like mouse movements, typing speed, and interaction timing. Our AI model scores each interaction and flags suspicious activity — all without cookies or personal data collection.

Question 3

Is SilentShield GDPR-compliant?

Accepted Answer

Yes, 100%. SilentShield does not use cookies, does not track users, and does not collect personal data. All data is processed and stored exclusively in EU data centers. We are fully compliant with GDPR/DSGVO regulations.

Question 4

How do I integrate SilentShield?

Accepted Answer

Integration takes about 60 seconds. Add our JavaScript widget to your page, configure it with your API key, and you're protected. We provide detailed documentation and code examples for all major frameworks.

Question 5

What happens when my quota is used up?

Accepted Answer

When you reach your monthly request limit, additional requests are still processed but flagged. You can upgrade your plan or purchase add-ons for extra API limits at any time. You'll receive notifications before reaching your limit.

Question 6

Can I try SilentShield for free?

Accepted Answer

Yes! Our Free plan includes 1 domain and 1,000 requests per month — no credit card required. You can upgrade to Basic, Pro, or Enterprise at any time as your needs grow.

Question 7

Which payment methods are supported?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe payment integration. Enterprise customers can also pay via invoice.

Question 8

How do teams work?

Accepted Answer

Team management lets you invite colleagues with role-based access (Owner, Admin, Member). Team members can share API keys and view analytics together. The number of team members depends on your plan.

Question 9

What are add-ons?

Accepted Answer

Add-ons let you extend your plan with extra features like additional API request limits, more team members, or premium capabilities. You can subscribe to add-ons independently of your base plan.

Question 10

How can I delete my account?

Accepted Answer

You can delete your account at any time from your account settings. Your data will be anonymized and removed according to our data retention policy. Active subscriptions will be cancelled automatically.

Question 11

Is SilentShield accessible?

Accepted Answer

Yes. SilentShield is fully accessible and compliant with WCAG 2.1 standards. Since our protection is invisible, there are no visual challenges that could exclude users with disabilities.

Question 12

Which languages are supported?

Accepted Answer

SilentShield supports 25 languages including English, German, French, Spanish, Italian, Dutch, Japanese, Korean, Portuguese, and many more. The widget and dashboard automatically adapt to your users' language.

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