Avtalsparter och föremål

Dessa Allmänna Villkor (AV) reglerar rättsförhållandet mellan Forge12 Interactive GmbH, Donaueschingen/Tyskland (nedan kallad ”Leverantören”) och kunden (nedan kallad ”Kunden”) i samband med tillhandahållandet av säkerhets- och skyddstjänsten SilentShield.io.

Leverantören tillhandahåller sina tjänster uteslutande till företagare i den mening som avses i § 14 i den tyska civillagen (BGB), det vill säga fysiska eller juridiska personer eller juridiska partnerskap som agerar inom ramen för sin kommersiella eller oberoende yrkesverksamhet vid ingåendet av rättshandlingen.

Uteslutning av avvikande bestämmelser

Bestämmelser som avviker från eller går utöver dessa AV är ogiltiga. Detta gäller särskilt för Kundens Allmänna Villkor, även om Leverantören inte uttryckligen invänder mot en order som Kunden skickar med hänvisning till eller med bifogande av sådana villkor och Leverantören accepterar ordern.

Avtalets ingående

Avtalet anses ingånget så snart Kunden och Leverantören har undertecknat beställningsformuläret eller skriftligen kommit överens om tjänsterna.

Avtalets ingående online

Om avtalet ingås online, kommer det till stånd genom att Leverantören skickar en bekräftelse-e-post till Kunden efter att beställningsprocessen har slutförts. § 312i i BGB om särskilda skyldigheter vid elektronisk handel är inte tillämplig.

Scope of Functions

The Provider makes the SilentShield services available to the Customer, which are intended to technically detect and impede automated attacks, bot access, and abusive use of websites, forms, and IT systems.

No Guarantee of Success

The services constitute a supportive technical security measure. The Provider does not owe complete protection against automated attacks, misuse, or unauthorized access. In particular, no guarantee is given for:

• the complete detection or blocking of all bots or attacks,
• the avoidance of misclassifications (false positives or false negatives),
• a specific success rate or level of protection,
• uninterrupted or error-free operation at all times.

The services are provided on a best-effort basis according to the current state of the art.

Misclassifications

The Customer is aware that automated protection mechanisms may lead to misclassifications, in particular the blocking of legitimate users (false positives) or incomplete detection of attacks (false negatives). The Customer is obliged to regularly review the effects of the deployed protection mechanisms and take appropriate measures to safeguard its business processes.

Right of Use

For the duration of the contract, the Customer receives a non-exclusive, non-transferable right to use the services within the agreed scope.

Excluded Uses

Use in safety-critical infrastructures (e.g., power plants, medical devices, military installations, or comparable critical systems) is excluded.

Setup and Integration

The Customer is responsible for the integration, setup, configuration, and ongoing adaptation of the services within its own systems.

Third-Party Dependencies

The Provider is not liable for limitations, malfunctions, or outages attributable to the following circumstances:

• customer-side system environments or configurations,
• changes to websites, forms, or technical integrations,
• browser, device, or network conditions,
• third-party systems, APIs, or external services.

Availability

Availability is determined exclusively by a separately agreed Service Level Agreement (SLA), if applicable.

Support

Support services are only provided if separately agreed and remunerated.

Documentation

Unless otherwise agreed, the Provider only provides online help or user manuals in electronic form.

Beta Features

Features marked as “Beta” are in a testing phase, may contain errors, and are not intended for productive use.

Service Changes

The Provider is entitled to adjust the services for objective reasons, in particular due to legal requirements, technical developments, or security needs, provided that no material contractual obligations are impaired.

Avgifter

Kunden är skyldig att betala Leverantören den ersättning som avtalats i beställningsformuläret. Detta kan bestå av engångsavgifter för installation, en fast månatlig grundavgift och användningsberoende avgifter.

Förfallodag

Alla avgifter förfaller i förskott, vid avtalets början och vid början av varje förlängningsperiod.

Fakturering

Fakturor tillhandahålls elektroniskt via kundportalen eller via e-post. Betalningsvillkor: 30 dagar.

Betalningssätt

Betalning är möjlig via banköverföring (för årsavtal) eller kreditkort.

Priser

Alla priser är nettopriser plus lagstadgad mervärdesskatt.

Betalningsförsening

Vid betalningsförsening på mer än två månader eller en skuld på minst två månatliga grundavgifter har Leverantören rätt att spärra åtkomsten eller säga upp avtalet i förtid.

Lawful Use

The Customer undertakes to use the services only in compliance with legal provisions and these Terms of Service and not to infringe the rights of third parties.

Cooperation Obligations

The Customer is obliged to:

• comply with the technical requirements according to the documentation,
• review and control changes to its systems,
• regularly monitor the effects of the deployed protection mechanisms,
• take appropriate safeguarding measures (e.g., tests, backups, monitoring).

System Requirements

The Customer is responsible for compliance with all technical requirements.

Suspension

The Provider may temporarily suspend usage if there is reasonable suspicion of unlawful use or a threat to system security. The Customer will be informed immediately.

Customer Data

The Provider treats data relating to the use of the services confidentially and uses it exclusively to provide and improve the services.

Data Processing Agreement

Insofar as personal data within the meaning of the GDPR is processed, the Provider acts as a data processor. Details are governed by a separate data processing agreement.

Customer Responsibility

The Customer is solely responsible for the data-protection-compliant use of the services, in particular for:

• the legal assessment of the use of the services,
• the integration into consent management systems,
• informing its end users,
• obtaining required consents.

The Provider does not owe any legal review or advice.

References

The Provider is entitled to name the Customer as a reference, including name, company, and logo, unless the Customer objects.

Defect-Free Service

The Provider makes the services available during the contract term in a condition suitable for contractual use.

Definition of Defect

A defect exists only if the services deviate significantly from the agreed technical functional description. The following are not considered defects:

• undetected or successfully executed attacks,
• misclassifications (false positives / false negatives),
• economic effects of usage,
• limitations caused by third-party providers or system environments.

Defect Notification

The Customer must report defects immediately and describe the circumstances in detail.

Remedy

The Provider is entitled to remedy defects temporarily through workarounds.

Limitation Period

Claims for defect rectification are subject to a limitation period of 12 months.

Free Services

For services provided free of charge, the Provider is only liable for intent or gross negligence.

Exclusion of Liability

The Provider is only liable:

• in cases of intent or gross negligence,
• in cases of simple negligence involving a breach of material contractual obligations.

Extended Exclusion of Liability

The Provider is in particular not liable for:

• security incidents that occur despite the use of the services,
• successful attacks, circumventions, or misuse by third parties,
• misclassifications,
• economic damages (in particular loss of revenue, lost leads, conversion losses),
• data losses, reputational damage, or other consequential damages,
• damages caused by third-party providers, external systems, or integrations.

Extent of Liability

In cases of simple negligence, liability is limited to the typically foreseeable damage, but not exceeding the net remuneration paid in the respective contract year.

No Liability

Beyond this, liability is excluded to the extent permitted by law.

Employees

The limitations of liability also apply in favor of employees and agents of the Provider.

Testfas

If agreed, the contract begins with a free trial period. The Customer will be separately notified before its expiry about the transition to a paid contract term.

Grundläggande löptid

The contract has a fixed initial term (usually 12 months) and is automatically renewed for the same period unless terminated with four (4) weeks’ notice before the end of the term.

Uppsägningsform

Termination must be in written or text form.

Meddelanden

Leverantören kan skicka alla meddelanden till Kunden via e-post till Kundens registrerade adress.

Prioritetsordning

I händelse av motsägelser mellan beställningsformuläret och dessa AV, är bestämmelserna i beställningsformuläret avgörande.

Kvittning

Kvittning eller innehållande är endast tillåtet med obestridda eller rättskraftigt fastställda fordringar.

Skriftlig form

Ändringar kräver text- eller skriftlig form. Detta gäller även för upphävandet av skriftlighetskravet.

Tillämplig lag

Endast tysk lag gäller, med undantag för FN:s köprätt (CISG).

Jurisdiktion

Exklusiv jurisdiktionsort är – om Kunden är en handlare eller en juridisk person enligt offentlig rätt – säte för Forge12 Interactive GmbH.

Ogiltighetsklausul

Skulle någon bestämmelse i dessa AV vara ogiltig, påverkas inte giltigheten av de återstående bestämmelserna.

Språkversioner

Vid motsägelser mellan olika språkversioner är den tyska versionen avgörande.