Zmluvné strany a predmet

Tieto Všeobecné obchodné podmienky (VOP) upravujú právny vzťah medzi Forge12 Interactive GmbH, Donaueschingen/Nemecko (ďalej len „Poskytovateľ“) a zákazníkom (ďalej len „Zákazník“) v súvislosti s poskytovaním bezpečnostnej a ochrannej služby SilentShield.io.

Poskytovateľ poskytuje svoje služby výlučne podnikateľom v zmysle § 14 nemeckého občianskeho zákonníka (BGB), t. j. fyzickej alebo právnickej osobe alebo právne spôsobilému osobnému združeniu, ktoré pri uzatváraní právneho úkonu koná v rámci svojej podnikateľskej alebo samostatnej zárobkovej činnosti.

Nepoužiteľnosť odchylných ustanovení

Ustanovenia odlišné od týchto VOP alebo ich presahujúce sú neplatné. To platí najmä pre všeobecné obchodné podmienky Zákazníka, a to aj vtedy, ak Poskytovateľ výslovne nenamietal proti objednávke, v ktorej Zákazník na takéto podmienky odkazuje alebo ich pripája, a Poskytovateľ objednávku akceptoval.

Uzavretie zmluvy

Zmluva sa považuje za uzavretú, keď Zákazník a Poskytovateľ podpísali objednávkový formulár alebo sa písomne dohodli na službách.

Uzavretie zmluvy online

Ak je zmluva uzavretá online, vzniká zaslaním potvrdzujúceho e-mailu od Poskytovateľa Zákazníkovi po dokončení procesu objednávky. Ustanovenia § 312i BGB o osobitných povinnostiach v elektronickom obchode sa neuplatňujú.

Scope of Functions

The Provider makes the SilentShield services available to the Customer, which are intended to technically detect and impede automated attacks, bot access, and abusive use of websites, forms, and IT systems.

No Guarantee of Success

The services constitute a supportive technical security measure. The Provider does not owe complete protection against automated attacks, misuse, or unauthorized access. In particular, no guarantee is given for:

• the complete detection or blocking of all bots or attacks,
• the avoidance of misclassifications (false positives or false negatives),
• a specific success rate or level of protection,
• uninterrupted or error-free operation at all times.

The services are provided on a best-effort basis according to the current state of the art.

Misclassifications

The Customer is aware that automated protection mechanisms may lead to misclassifications, in particular the blocking of legitimate users (false positives) or incomplete detection of attacks (false negatives). The Customer is obliged to regularly review the effects of the deployed protection mechanisms and take appropriate measures to safeguard its business processes.

Right of Use

For the duration of the contract, the Customer receives a non-exclusive, non-transferable right to use the services within the agreed scope.

Excluded Uses

Use in safety-critical infrastructures (e.g., power plants, medical devices, military installations, or comparable critical systems) is excluded.

Setup and Integration

The Customer is responsible for the integration, setup, configuration, and ongoing adaptation of the services within its own systems.

Third-Party Dependencies

The Provider is not liable for limitations, malfunctions, or outages attributable to the following circumstances:

• customer-side system environments or configurations,
• changes to websites, forms, or technical integrations,
• browser, device, or network conditions,
• third-party systems, APIs, or external services.

Availability

Availability is determined exclusively by a separately agreed Service Level Agreement (SLA), if applicable.

Support

Support services are only provided if separately agreed and remunerated.

Documentation

Unless otherwise agreed, the Provider only provides online help or user manuals in electronic form.

Beta Features

Features marked as “Beta” are in a testing phase, may contain errors, and are not intended for productive use.

Service Changes

The Provider is entitled to adjust the services for objective reasons, in particular due to legal requirements, technical developments, or security needs, provided that no material contractual obligations are impaired.

Poplatky

Zákazník je povinný zaplatiť Poskytovateľovi dohodnutú odmenu uvedenú v objednávkovom formulári. Môže zahŕňať jednorazové nastavenie, pevnú mesačnú základnú sadzbu a poplatky závislé od používania.

Splatnosť

Všetky poplatky sú splatné vopred na začiatku zmluvného obdobia a na začiatku každého obdobia predĺženia.

Fakturácia

Faktúry sa vystavujú elektronicky prostredníctvom zákazníckeho portálu alebo e-mailom. Lehota splatnosti: 30 dní.

Spôsoby platby

Platba je možná bankovým prevodom (pri ročných zmluvách) alebo kreditnou kartou.

Ceny

Všetky ceny sú čisté ceny a nezahŕňajú zákonnú daň z pridanej hodnoty.

Meškanie platby

V prípade meškania platby dlhšieho ako dva mesiace alebo nedoplatku vo výške najmenej dvoch mesačných základných sadzieb je Poskytovateľ oprávnený zablokovať prístup alebo mimoriadne vypovedať zmluvu.

Lawful Use

The Customer undertakes to use the services only in compliance with legal provisions and these Terms of Service and not to infringe the rights of third parties.

Cooperation Obligations

The Customer is obliged to:

• comply with the technical requirements according to the documentation,
• review and control changes to its systems,
• regularly monitor the effects of the deployed protection mechanisms,
• take appropriate safeguarding measures (e.g., tests, backups, monitoring).

System Requirements

The Customer is responsible for compliance with all technical requirements.

Suspension

The Provider may temporarily suspend usage if there is reasonable suspicion of unlawful use or a threat to system security. The Customer will be informed immediately.

Customer Data

The Provider treats data relating to the use of the services confidentially and uses it exclusively to provide and improve the services.

Data Processing Agreement

Insofar as personal data within the meaning of the GDPR is processed, the Provider acts as a data processor. Details are governed by a separate data processing agreement.

Customer Responsibility

The Customer is solely responsible for the data-protection-compliant use of the services, in particular for:

• the legal assessment of the use of the services,
• the integration into consent management systems,
• informing its end users,
• obtaining required consents.

The Provider does not owe any legal review or advice.

References

The Provider is entitled to name the Customer as a reference, including name, company, and logo, unless the Customer objects.

Defect-Free Service

The Provider makes the services available during the contract term in a condition suitable for contractual use.

Definition of Defect

A defect exists only if the services deviate significantly from the agreed technical functional description. The following are not considered defects:

• undetected or successfully executed attacks,
• misclassifications (false positives / false negatives),
• economic effects of usage,
• limitations caused by third-party providers or system environments.

Defect Notification

The Customer must report defects immediately and describe the circumstances in detail.

Remedy

The Provider is entitled to remedy defects temporarily through workarounds.

Limitation Period

Claims for defect rectification are subject to a limitation period of 12 months.

Free Services

For services provided free of charge, the Provider is only liable for intent or gross negligence.

Exclusion of Liability

The Provider is only liable:

• in cases of intent or gross negligence,
• in cases of simple negligence involving a breach of material contractual obligations.

Extended Exclusion of Liability

The Provider is in particular not liable for:

• security incidents that occur despite the use of the services,
• successful attacks, circumventions, or misuse by third parties,
• misclassifications,
• economic damages (in particular loss of revenue, lost leads, conversion losses),
• data losses, reputational damage, or other consequential damages,
• damages caused by third-party providers, external systems, or integrations.

Extent of Liability

In cases of simple negligence, liability is limited to the typically foreseeable damage, but not exceeding the net remuneration paid in the respective contract year.

No Liability

Beyond this, liability is excluded to the extent permitted by law.

Employees

The limitations of liability also apply in favor of employees and agents of the Provider.

Testovacia fáza

If agreed, the contract begins with a free trial period. The Customer will be separately notified before its expiry about the transition to a paid contract term.

Základné trvanie

The contract has a fixed initial term (usually 12 months) and is automatically renewed for the same period unless terminated with four (4) weeks’ notice before the end of the term.

Forma výpovede

Termination must be in written or text form.

Oznámenia

Poskytovateľ môže všetky oznámenia zasielať Zákazníkovi e-mailom na adresu registrovanú u Zákazníka.

Priorita

V prípade rozporov medzi objednávkovým formulárom a týmito VOP má prednosť objednávkový formulár.

Zápočet

Zápočet alebo zadržanie je povolené iba s nespornými alebo právoplatne určenými nárokmi.

Písomná forma

Zmeny si vyžadujú písomnú alebo textovú formu. To platí aj pre zrušenie požiadavky písomnej formy.

Rozhodné právo

Uplatňuje sa výlučne nemecké právo s vylúčením Dohovoru OSN o zmluvách o medzinárodnej kúpe tovaru.

Miesto súdnej príslušnosti

Ak je Zákazník obchodníkom alebo právnickou osobou verejného práva, výhradným miestom súdnej príslušnosti je sídlo spoločnosti Forge12 Interactive GmbH.

Doložka o oddeliteľnosti

Ak je niektoré ustanovenie týchto VOP neplatné, platnosť ostatných ustanovení tým nie je dotknutá.

Jazykové verzie

V prípade rozporov medzi rôznymi jazykovými verziami je rozhodujúca nemecká verzia.