Līgumslēdzējas puses un priekšmets

Šie Vispārīgie noteikumi un nosacījumi (VNN) regulē tiesiskās attiecības starp Forge12 Interactive GmbH, Donaueschingen/Vācija ('Piegādātājs') un klientu ('Klients') drošības un aizsardzības pakalpojuma SilentShield.io sniegšanā.

Piegādātājs sniedz savus pakalpojumus tikai uzņēmējiem Vācijas Civilkodeksa (BGB) 14. panta izpratnē, t.i., fiziskām vai juridiskām personām vai juridiski spējīgām partnerībām, kas, noslēdzot juridisku darījumu, darbojas savas komerciālās vai pašnodarbinātības profesionālās darbības ietvaros.

Novirzošu noteikumu izslēgšana

Noteikumi, kas atšķiras no šiem VNN vai tos pārsniedz, nav spēkā. Tas jo īpaši attiecas uz Klienta vispārīgajiem noteikumiem un nosacījumiem, pat ja Piegādātājs skaidri neiebilst pret Klienta pasūtījumu, kas nosūtīts ar atsauci uz šādiem noteikumiem vai tos pievienojot, un Piegādātājs pasūtījumu pieņem.

Līguma noslēgšana

Līgums uzskatāms par noslēgtu, tiklīdz Klients un Piegādātājs paraksta pasūtījuma veidlapu vai rakstiski vienojas par pakalpojumiem.

Līguma noslēgšana tiešsaistē

Ja līgums tiek noslēgts tiešsaistē, tas stājas spēkā, kad Piegādātājs nosūta Klientam apstiprinājuma e-pastu pēc pasūtījuma procesa pabeigšanas. BGB 312i panta noteikumi par īpašiem pienākumiem elektroniskajā tirdzniecībā netiek piemēroti.

Scope of Functions

The Provider makes the SilentShield services available to the Customer, which are intended to technically detect and impede automated attacks, bot access, and abusive use of websites, forms, and IT systems.

No Guarantee of Success

The services constitute a supportive technical security measure. The Provider does not owe complete protection against automated attacks, misuse, or unauthorized access. In particular, no guarantee is given for:

• the complete detection or blocking of all bots or attacks,
• the avoidance of misclassifications (false positives or false negatives),
• a specific success rate or level of protection,
• uninterrupted or error-free operation at all times.

The services are provided on a best-effort basis according to the current state of the art.

Misclassifications

The Customer is aware that automated protection mechanisms may lead to misclassifications, in particular the blocking of legitimate users (false positives) or incomplete detection of attacks (false negatives). The Customer is obliged to regularly review the effects of the deployed protection mechanisms and take appropriate measures to safeguard its business processes.

Right of Use

For the duration of the contract, the Customer receives a non-exclusive, non-transferable right to use the services within the agreed scope.

Excluded Uses

Use in safety-critical infrastructures (e.g., power plants, medical devices, military installations, or comparable critical systems) is excluded.

Setup and Integration

The Customer is responsible for the integration, setup, configuration, and ongoing adaptation of the services within its own systems.

Third-Party Dependencies

The Provider is not liable for limitations, malfunctions, or outages attributable to the following circumstances:

• customer-side system environments or configurations,
• changes to websites, forms, or technical integrations,
• browser, device, or network conditions,
• third-party systems, APIs, or external services.

Availability

Availability is determined exclusively by a separately agreed Service Level Agreement (SLA), if applicable.

Support

Support services are only provided if separately agreed and remunerated.

Documentation

Unless otherwise agreed, the Provider only provides online help or user manuals in electronic form.

Beta Features

Features marked as “Beta” are in a testing phase, may contain errors, and are not intended for productive use.

Service Changes

The Provider is entitled to adjust the services for objective reasons, in particular due to legal requirements, technical developments, or security needs, provided that no material contractual obligations are impaired.

Maksas

Klients apņemas Piegādātājam samaksāt pasūtījuma veidlapā norādīto atlīdzību. Tā var ietvert vienreizējas uzstādīšanas maksas, fiksētu ikmēneša pamatmaksu un maksas, kas atkarīgas no patēriņa.

Termiņš

Visas maksas jāmaksā avansā, sākot ar līguma periodu un katra pagarinājuma perioda sākumā.

Rēķinu izrakstīšana

Rēķini tiek nodrošināti elektroniski, izmantojot lietotāja portālu vai e-pastu. Apmaksas termiņš: 30 dienas.

Maksājumu metodes

Maksājums ir iespējams ar bankas pārskaitījumu (gadam abonementiem) vai kredītkarti.

Cenas

Visas cenas ir neto cenas, plus likumā noteiktais PVN.

Kavēšanās ar apmaksu

Ja maksājums kavējas ilgāk par diviem mēnešiem vai parāds sasniedz vismaz divu mēnešu pamatmaksas summu, Piegādātājam ir tiesības bloķēt piekļuvi vai pirmstermiņa izbeigt līgumu.

Lawful Use

The Customer undertakes to use the services only in compliance with legal provisions and these Terms of Service and not to infringe the rights of third parties.

Cooperation Obligations

The Customer is obliged to:

• comply with the technical requirements according to the documentation,
• review and control changes to its systems,
• regularly monitor the effects of the deployed protection mechanisms,
• take appropriate safeguarding measures (e.g., tests, backups, monitoring).

System Requirements

The Customer is responsible for compliance with all technical requirements.

Suspension

The Provider may temporarily suspend usage if there is reasonable suspicion of unlawful use or a threat to system security. The Customer will be informed immediately.

Customer Data

The Provider treats data relating to the use of the services confidentially and uses it exclusively to provide and improve the services.

Data Processing Agreement

Insofar as personal data within the meaning of the GDPR is processed, the Provider acts as a data processor. Details are governed by a separate data processing agreement.

Customer Responsibility

The Customer is solely responsible for the data-protection-compliant use of the services, in particular for:

• the legal assessment of the use of the services,
• the integration into consent management systems,
• informing its end users,
• obtaining required consents.

The Provider does not owe any legal review or advice.

References

The Provider is entitled to name the Customer as a reference, including name, company, and logo, unless the Customer objects.

Defect-Free Service

The Provider makes the services available during the contract term in a condition suitable for contractual use.

Definition of Defect

A defect exists only if the services deviate significantly from the agreed technical functional description. The following are not considered defects:

• undetected or successfully executed attacks,
• misclassifications (false positives / false negatives),
• economic effects of usage,
• limitations caused by third-party providers or system environments.

Defect Notification

The Customer must report defects immediately and describe the circumstances in detail.

Remedy

The Provider is entitled to remedy defects temporarily through workarounds.

Limitation Period

Claims for defect rectification are subject to a limitation period of 12 months.

Free Services

For services provided free of charge, the Provider is only liable for intent or gross negligence.

Exclusion of Liability

The Provider is only liable:

• in cases of intent or gross negligence,
• in cases of simple negligence involving a breach of material contractual obligations.

Extended Exclusion of Liability

The Provider is in particular not liable for:

• security incidents that occur despite the use of the services,
• successful attacks, circumventions, or misuse by third parties,
• misclassifications,
• economic damages (in particular loss of revenue, lost leads, conversion losses),
• data losses, reputational damage, or other consequential damages,
• damages caused by third-party providers, external systems, or integrations.

Extent of Liability

In cases of simple negligence, liability is limited to the typically foreseeable damage, but not exceeding the net remuneration paid in the respective contract year.

No Liability

Beyond this, liability is excluded to the extent permitted by law.

Employees

The limitations of liability also apply in favor of employees and agents of the Provider.

Testa fāze

If agreed, the contract begins with a free trial period. The Customer will be separately notified before its expiry about the transition to a paid contract term.

Pamatdarbības laiks

The contract has a fixed initial term (usually 12 months) and is automatically renewed for the same period unless terminated with four (4) weeks’ notice before the end of the term.

Izbeigšanas forma

Termination must be in written or text form.

Paziņojumi

Visus paziņojumus Klientam Piegādātājs var nosūtīt pa e-pastu uz Klienta reģistrēto adresi.

Prioritātes secība

Pretrunu gadījumā starp pasūtījuma veidlapu un šiem Vispārīgajiem noteikumiem un nosacījumiem, noteicošie ir pasūtījuma veidlapas noteikumi.

Ieskaitīšana

Ieskaitīšana vai aizturēšanas tiesības ir atļautas tikai ar neapstrīdamiem vai tiesiski spēkā esošiem prasījumiem.

Rakstiska forma

Izmaiņām nepieciešama teksta vai rakstiska forma. Tas attiecas arī uz atteikšanos no rakstiskās formas prasības.

Piemērojamā likumdošana

Tiek piemērota tikai Vācijas likumdošana, izņemot ANO Konvenciju par starptautisko preču pirkumu-pārdošanu (CISG).

Jurisdikcija

Ekskluzīvā jurisdikcija – ciktāl Klients ir komersants vai publisko tiesību juridiska persona – ir Forge12 Interactive GmbH galvenā mītne.

Atdalāmības klauzula

Ja kāds no šo VNN noteikumiem kļūst nederīgs, pārējo noteikumu spēkā esamība paliek neskarta.

Valodu versijas

Nesakritību gadījumā starp dažādām valodu versijām, noteicošā ir vācu versija.