Kontraktparter og genstand

Disse Vilkår og Betingelser (VB) regulerer retsforholdet mellem Forge12 Interactive GmbH, Donaueschingen/Tyskland (i det følgende benævnt 'Leverandøren') og kunden (i det følgende benævnt 'Kunden') i forbindelse med levering af sikkerheds- og beskyttelsestjenesten SilentShield.io.

Leverandøren leverer udelukkende sine tjenester til iværksættere i henhold til § 14 i den tyske civillovbog (BGB), dvs. fysiske eller juridiske personer eller juridisk ansvarlige partnerskaber, der handler i udøvelsen af deres kommercielle eller uafhængige faglige aktivitet ved indgåelse af retshandlen.

Udelukkelse af afvigende bestemmelser

Bestemmelser, der afviger fra eller går ud over disse VB, er ugyldige. Dette gælder især for Kundens generelle vilkår og betingelser, selvom Leverandøren ikke udtrykkeligt modsætter sig en ordre, som Kunden sender med henvisning til eller vedhæftning af sådanne betingelser, og Leverandøren accepterer ordren.

Kontraktens indgåelse

Kontrakten anses for indgået, så snart Kunden og Leverandøren har underskrevet bestillingsformularen eller skriftligt aftalt tjenesterne.

Online indgåelse af kontrakten

Hvis kontrakten indgås online, opstår den ved afsendelse af en bekræftelses-e-mail fra Leverandøren til Kunden efter afslutningen af bestillingsprocessen. § 312i i BGB om særlige forpligtelser i elektronisk handel finder ikke anvendelse.

Scope of Functions

The Provider makes the SilentShield services available to the Customer, which are intended to technically detect and impede automated attacks, bot access, and abusive use of websites, forms, and IT systems.

No Guarantee of Success

The services constitute a supportive technical security measure. The Provider does not owe complete protection against automated attacks, misuse, or unauthorized access. In particular, no guarantee is given for:

• the complete detection or blocking of all bots or attacks,
• the avoidance of misclassifications (false positives or false negatives),
• a specific success rate or level of protection,
• uninterrupted or error-free operation at all times.

The services are provided on a best-effort basis according to the current state of the art.

Misclassifications

The Customer is aware that automated protection mechanisms may lead to misclassifications, in particular the blocking of legitimate users (false positives) or incomplete detection of attacks (false negatives). The Customer is obliged to regularly review the effects of the deployed protection mechanisms and take appropriate measures to safeguard its business processes.

Right of Use

For the duration of the contract, the Customer receives a non-exclusive, non-transferable right to use the services within the agreed scope.

Excluded Uses

Use in safety-critical infrastructures (e.g., power plants, medical devices, military installations, or comparable critical systems) is excluded.

Setup and Integration

The Customer is responsible for the integration, setup, configuration, and ongoing adaptation of the services within its own systems.

Third-Party Dependencies

The Provider is not liable for limitations, malfunctions, or outages attributable to the following circumstances:

• customer-side system environments or configurations,
• changes to websites, forms, or technical integrations,
• browser, device, or network conditions,
• third-party systems, APIs, or external services.

Availability

Availability is determined exclusively by a separately agreed Service Level Agreement (SLA), if applicable.

Support

Support services are only provided if separately agreed and remunerated.

Documentation

Unless otherwise agreed, the Provider only provides online help or user manuals in electronic form.

Beta Features

Features marked as “Beta” are in a testing phase, may contain errors, and are not intended for productive use.

Service Changes

The Provider is entitled to adjust the services for objective reasons, in particular due to legal requirements, technical developments, or security needs, provided that no material contractual obligations are impaired.

Gebyrer

Kunden er forpligtet til at betale Leverandøren det vederlag, der er aftalt i bestillingsformularen. Dette kan bestå af engangsgebyrer for opsætning, et fast månedligt grundgebyr og forbrugsafhængige gebyrer.

Forfaldsdato

Alle gebyrer forfalder forud, ved kontraktens begyndelse og ved begyndelsen af hver forlængelsesperiode.

Fakturering

Fakturaer stilles til rådighed elektronisk via kundeportalen eller via e-mail. Betalingsbetingelser: 30 dage.

Betalingsmetoder

Betaling er mulig via bankoverførsel (for årsabonnementer) eller kreditkort.

Priser

Alle priser er nettopriser plus lovpligtig moms.

Betalingsforsinkelse

Ved betalingsforsinkelse på mere end to måneder eller en restance på mindst to månedlige grundgebyrer har Leverandøren ret til at spærre adgangen eller opsige kontrakten før tid.

Lawful Use

The Customer undertakes to use the services only in compliance with legal provisions and these Terms of Service and not to infringe the rights of third parties.

Cooperation Obligations

The Customer is obliged to:

• comply with the technical requirements according to the documentation,
• review and control changes to its systems,
• regularly monitor the effects of the deployed protection mechanisms,
• take appropriate safeguarding measures (e.g., tests, backups, monitoring).

System Requirements

The Customer is responsible for compliance with all technical requirements.

Suspension

The Provider may temporarily suspend usage if there is reasonable suspicion of unlawful use or a threat to system security. The Customer will be informed immediately.

Customer Data

The Provider treats data relating to the use of the services confidentially and uses it exclusively to provide and improve the services.

Data Processing Agreement

Insofar as personal data within the meaning of the GDPR is processed, the Provider acts as a data processor. Details are governed by a separate data processing agreement.

Customer Responsibility

The Customer is solely responsible for the data-protection-compliant use of the services, in particular for:

• the legal assessment of the use of the services,
• the integration into consent management systems,
• informing its end users,
• obtaining required consents.

The Provider does not owe any legal review or advice.

References

The Provider is entitled to name the Customer as a reference, including name, company, and logo, unless the Customer objects.

Defect-Free Service

The Provider makes the services available during the contract term in a condition suitable for contractual use.

Definition of Defect

A defect exists only if the services deviate significantly from the agreed technical functional description. The following are not considered defects:

• undetected or successfully executed attacks,
• misclassifications (false positives / false negatives),
• economic effects of usage,
• limitations caused by third-party providers or system environments.

Defect Notification

The Customer must report defects immediately and describe the circumstances in detail.

Remedy

The Provider is entitled to remedy defects temporarily through workarounds.

Limitation Period

Claims for defect rectification are subject to a limitation period of 12 months.

Free Services

For services provided free of charge, the Provider is only liable for intent or gross negligence.

Exclusion of Liability

The Provider is only liable:

• in cases of intent or gross negligence,
• in cases of simple negligence involving a breach of material contractual obligations.

Extended Exclusion of Liability

The Provider is in particular not liable for:

• security incidents that occur despite the use of the services,
• successful attacks, circumventions, or misuse by third parties,
• misclassifications,
• economic damages (in particular loss of revenue, lost leads, conversion losses),
• data losses, reputational damage, or other consequential damages,
• damages caused by third-party providers, external systems, or integrations.

Extent of Liability

In cases of simple negligence, liability is limited to the typically foreseeable damage, but not exceeding the net remuneration paid in the respective contract year.

No Liability

Beyond this, liability is excluded to the extent permitted by law.

Employees

The limitations of liability also apply in favor of employees and agents of the Provider.

Testfase

If agreed, the contract begins with a free trial period. The Customer will be separately notified before its expiry about the transition to a paid contract term.

Grundlæggende varighed

The contract has a fixed initial term (usually 12 months) and is automatically renewed for the same period unless terminated with four (4) weeks’ notice before the end of the term.

Opsigelsesform

Termination must be in written or text form.

Meddelelser

Leverandøren kan sende alle meddelelser til Kunden via e-mail til Kundens registrerede adresse.

Prioritetsrækkefølge

I tilfælde af modsætninger mellem bestillingsformularen og disse vilkår er bestemmelserne i bestillingsformularen afgørende.

Modregning

Modregning eller tilbageholdelse er kun tilladt med ubestridte eller retsgyldigt fastslåede krav.

Skriftlig form

Ændringer kræver tekst- eller skriftlig form. Dette gælder også for ophævelsen af skriftlighedskravet.

Gældende lov

Kun tysk lovgivning gælder, med undtagelse af FN's købelov (CISG).

Værneting

Eksklusivt værneting er – for så vidt Kunden er en erhvervsdrivende eller en juridisk person under offentlig ret – sædet for Forge12 Interactive GmbH.

Severabilitetsklausul

Skulle en bestemmelse i disse VB være ugyldig, påvirkes gyldigheden af de resterende bestemmelser ikke.

Sprogversioner

I tilfælde af uoverensstemmelser mellem forskellige sprogversioner er den tyske version afgørende.