Ugovorne strane i predmet

Ovi Uvjeti i odredbe (UO) reguliraju pravni odnos između Forge12 Interactive GmbH, Donaueschingen/Njemačka ('Dobavljač') i kupca ('Kupac') u pružanju sigurnosne i zaštitne usluge SilentShield.io.

Dobavljač pruža svoje usluge isključivo poduzetnicima u smislu § 14 Njemačkog građanskog zakonika (BGB), tj. fizičkim ili pravnim osobama ili pravno sposobnim partnerstvima koja djeluju u obavljanju svoje komercijalne ili samostalne profesionalne djelatnosti prilikom sklapanja pravnog posla.

Isključivanje odstupajućih odredbi

Odredbe koje odstupaju od ovih UO ili ih nadilaze su nevažeće. To se posebno odnosi na Opće uvjete i odredbe Kupca, čak i ako Dobavljač ne uloži izričit prigovor na narudžbu koju je Kupac poslao pozivajući se na takve uvjete ili ih prilaže, a Dobavljač prihvati narudžbu.

Sklapanje ugovora

Ugovor se smatra sklopljenim čim Kupac i Dobavljač potpišu obrazac narudžbe ili se pismeno dogovore o uslugama.

Sklapanje ugovora putem interneta

Ako se ugovor sklapa online, on nastaje slanjem e-pošte potvrde od strane Dobavljača Kupcu nakon završetka postupka narudžbe. Odredbe § 312i BGB o posebnim obvezama u elektroničkom poslovanju se ne primjenjuju.

Scope of Functions

The Provider makes the SilentShield services available to the Customer, which are intended to technically detect and impede automated attacks, bot access, and abusive use of websites, forms, and IT systems.

No Guarantee of Success

The services constitute a supportive technical security measure. The Provider does not owe complete protection against automated attacks, misuse, or unauthorized access. In particular, no guarantee is given for:

• the complete detection or blocking of all bots or attacks,
• the avoidance of misclassifications (false positives or false negatives),
• a specific success rate or level of protection,
• uninterrupted or error-free operation at all times.

The services are provided on a best-effort basis according to the current state of the art.

Misclassifications

The Customer is aware that automated protection mechanisms may lead to misclassifications, in particular the blocking of legitimate users (false positives) or incomplete detection of attacks (false negatives). The Customer is obliged to regularly review the effects of the deployed protection mechanisms and take appropriate measures to safeguard its business processes.

Right of Use

For the duration of the contract, the Customer receives a non-exclusive, non-transferable right to use the services within the agreed scope.

Excluded Uses

Use in safety-critical infrastructures (e.g., power plants, medical devices, military installations, or comparable critical systems) is excluded.

Setup and Integration

The Customer is responsible for the integration, setup, configuration, and ongoing adaptation of the services within its own systems.

Third-Party Dependencies

The Provider is not liable for limitations, malfunctions, or outages attributable to the following circumstances:

• customer-side system environments or configurations,
• changes to websites, forms, or technical integrations,
• browser, device, or network conditions,
• third-party systems, APIs, or external services.

Availability

Availability is determined exclusively by a separately agreed Service Level Agreement (SLA), if applicable.

Support

Support services are only provided if separately agreed and remunerated.

Documentation

Unless otherwise agreed, the Provider only provides online help or user manuals in electronic form.

Beta Features

Features marked as “Beta” are in a testing phase, may contain errors, and are not intended for productive use.

Service Changes

The Provider is entitled to adjust the services for objective reasons, in particular due to legal requirements, technical developments, or security needs, provided that no material contractual obligations are impaired.

Naknade

Kupac je dužan platiti Dobavljaču naknadu dogovorenu u obrascu narudžbe. To može uključivati jednokratne naknade za postavljanje, fiksnu mjesečnu osnovnu naknadu i naknade ovisne o potrošnji.

Dospijeće

Sve naknade dospijevaju unaprijed, na početku ugovornog razdoblja i na početku svakog razdoblja produženja.

Fakturiranje

Računi se stavljaju na raspolaganje elektronički putem korisničkog portala ili e-poštom. Rok plaćanja: 30 dana.

Načini plaćanja

Plaćanje je moguće bankovnom doznakom (za godišnje pretplate) ili kreditnom karticom.

Cijene

Sve cijene su neto cijene plus zakonski PDV.

Kašnjenje s plaćanjem

U slučaju kašnjenja plaćanja duljeg od dva mjeseca ili duga u iznosu od najmanje dvije mjesečne osnovne naknade, Dobavljač ima pravo blokirati pristup ili prijevremeno raskinuti ugovor.

Lawful Use

The Customer undertakes to use the services only in compliance with legal provisions and these Terms of Service and not to infringe the rights of third parties.

Cooperation Obligations

The Customer is obliged to:

• comply with the technical requirements according to the documentation,
• review and control changes to its systems,
• regularly monitor the effects of the deployed protection mechanisms,
• take appropriate safeguarding measures (e.g., tests, backups, monitoring).

System Requirements

The Customer is responsible for compliance with all technical requirements.

Suspension

The Provider may temporarily suspend usage if there is reasonable suspicion of unlawful use or a threat to system security. The Customer will be informed immediately.

Customer Data

The Provider treats data relating to the use of the services confidentially and uses it exclusively to provide and improve the services.

Data Processing Agreement

Insofar as personal data within the meaning of the GDPR is processed, the Provider acts as a data processor. Details are governed by a separate data processing agreement.

Customer Responsibility

The Customer is solely responsible for the data-protection-compliant use of the services, in particular for:

• the legal assessment of the use of the services,
• the integration into consent management systems,
• informing its end users,
• obtaining required consents.

The Provider does not owe any legal review or advice.

References

The Provider is entitled to name the Customer as a reference, including name, company, and logo, unless the Customer objects.

Defect-Free Service

The Provider makes the services available during the contract term in a condition suitable for contractual use.

Definition of Defect

A defect exists only if the services deviate significantly from the agreed technical functional description. The following are not considered defects:

• undetected or successfully executed attacks,
• misclassifications (false positives / false negatives),
• economic effects of usage,
• limitations caused by third-party providers or system environments.

Defect Notification

The Customer must report defects immediately and describe the circumstances in detail.

Remedy

The Provider is entitled to remedy defects temporarily through workarounds.

Limitation Period

Claims for defect rectification are subject to a limitation period of 12 months.

Free Services

For services provided free of charge, the Provider is only liable for intent or gross negligence.

Exclusion of Liability

The Provider is only liable:

• in cases of intent or gross negligence,
• in cases of simple negligence involving a breach of material contractual obligations.

Extended Exclusion of Liability

The Provider is in particular not liable for:

• security incidents that occur despite the use of the services,
• successful attacks, circumventions, or misuse by third parties,
• misclassifications,
• economic damages (in particular loss of revenue, lost leads, conversion losses),
• data losses, reputational damage, or other consequential damages,
• damages caused by third-party providers, external systems, or integrations.

Extent of Liability

In cases of simple negligence, liability is limited to the typically foreseeable damage, but not exceeding the net remuneration paid in the respective contract year.

No Liability

Beyond this, liability is excluded to the extent permitted by law.

Employees

The limitations of liability also apply in favor of employees and agents of the Provider.

Faza testiranja

If agreed, the contract begins with a free trial period. The Customer will be separately notified before its expiry about the transition to a paid contract term.

Osnovno trajanje

The contract has a fixed initial term (usually 12 months) and is automatically renewed for the same period unless terminated with four (4) weeks’ notice before the end of the term.

Oblik otkaza

Termination must be in written or text form.

Obavijesti

Dobavljač može slati sve obavijesti Kupcu putem e-pošte na registriranu adresu Kupca.

Redoslijed prioriteta

U slučaju proturječja između obrasca narudžbe i ovih Uvjeta i odredbi, odredbe obrasca narudžbe su mjerodavne.

Prebijanje

Prebijanje ili pravo zadržavanja dopušteno je samo s neospornim ili pravomoćno utvrđenim zahtjevima.

Pisani oblik

Izmjene zahtijevaju tekstualni ili pisani oblik. To se odnosi i na odricanje od zahtjeva za pisanim oblikom.

Mjerodavno pravo

Primjenjuje se isključivo njemačko pravo, isključujući Konvenciju UN-a o ugovorima za međunarodnu prodaju robe (CISG).

Nadležnost

Isključiva nadležnost je – u mjeri u kojoj je Kupac trgovac ili pravna osoba javnog prava – sjedište Forge12 Interactive GmbH.

Klauzula o razdvojivosti

Ako neka odredba ovih UO postane nevažeća, valjanost ostalih odredbi ostaje netaknuta.

Jezične verzije

U slučaju neusklađenosti između različitih jezičnih verzija, njemačka verzija je mjerodavna.