Partijiet Kontraenti u Suġġett

Dawn it-Termini u Kundizzjonijiet Ġenerali (TCG) jirregolaw ir-relazzjoni legali bejn Forge12 Interactive GmbH, Donaueschingen/il-Ġermanja ('il-Fornitur') u l-klijent ('il-Klijent') fil-provvista tas-servizz ta' sigurtà u protezzjoni SilentShield.io.

Il-Fornitur jipprovdi s-servizzi tiegħu esklussivament lil intraprendituri fis-sens ta' § 14 tal-Kodiċi Ċivili Ġermaniż (BGB), jiġifieri persuni fiżiċi jew ġuridiċi jew sħubiji kapaċi legalment li jaġixxu fl-eżerċizzju tal-attività kummerċjali jew professjonali indipendenti tagħhom meta jikkonkludu transazzjoni legali.

Esklużjoni ta' Dispożizzjonijiet Diverġenti

Dispożizzjonijiet li jiddevjaw jew jestendu fuq dawn it-TCG huma invalidi. Dan japplika b'mod partikolari għat-termini u l-kundizzjonijiet ġenerali tal-Klijent, anke jekk il-Fornitur ma joġġezzjonax espressament għall-ordni tal-Klijent mibgħuta b'referenza għal dawn it-termini jew mehmuża magħha u l-Fornitur jaċċetta l-ordni.

Konklużjoni tal-Kuntratt

Il-kuntratt huwa meqjus li ġie konkluż hekk kif il-Klijent u l-Fornitur jiffirmaw formola ta' ordni jew jiftiehmu bil-miktub dwar is-servizzi.

Konklużjoni tal-Kuntratt Online

Jekk il-kuntratt jiġi konkluż online, dan jidħol fis-seħħ bl-email ta' konferma mibgħuta mill-Fornitur lill-Klijent wara li l-proċess tal-ordni jkun tlesta. Id-dispożizzjonijiet ta' § 312i tal-BGB dwar id-dmirijiet speċjali fil-kummerċ elettroniku mhumiex applikabbli.

Scope of Functions

The Provider makes the SilentShield services available to the Customer, which are intended to technically detect and impede automated attacks, bot access, and abusive use of websites, forms, and IT systems.

No Guarantee of Success

The services constitute a supportive technical security measure. The Provider does not owe complete protection against automated attacks, misuse, or unauthorized access. In particular, no guarantee is given for:

• the complete detection or blocking of all bots or attacks,
• the avoidance of misclassifications (false positives or false negatives),
• a specific success rate or level of protection,
• uninterrupted or error-free operation at all times.

The services are provided on a best-effort basis according to the current state of the art.

Misclassifications

The Customer is aware that automated protection mechanisms may lead to misclassifications, in particular the blocking of legitimate users (false positives) or incomplete detection of attacks (false negatives). The Customer is obliged to regularly review the effects of the deployed protection mechanisms and take appropriate measures to safeguard its business processes.

Right of Use

For the duration of the contract, the Customer receives a non-exclusive, non-transferable right to use the services within the agreed scope.

Excluded Uses

Use in safety-critical infrastructures (e.g., power plants, medical devices, military installations, or comparable critical systems) is excluded.

Setup and Integration

The Customer is responsible for the integration, setup, configuration, and ongoing adaptation of the services within its own systems.

Third-Party Dependencies

The Provider is not liable for limitations, malfunctions, or outages attributable to the following circumstances:

• customer-side system environments or configurations,
• changes to websites, forms, or technical integrations,
• browser, device, or network conditions,
• third-party systems, APIs, or external services.

Availability

Availability is determined exclusively by a separately agreed Service Level Agreement (SLA), if applicable.

Support

Support services are only provided if separately agreed and remunerated.

Documentation

Unless otherwise agreed, the Provider only provides online help or user manuals in electronic form.

Beta Features

Features marked as “Beta” are in a testing phase, may contain errors, and are not intended for productive use.

Service Changes

The Provider is entitled to adjust the services for objective reasons, in particular due to legal requirements, technical developments, or security needs, provided that no material contractual obligations are impaired.

Ħlasijiet

Il-Klijent jimpenja ruħu li jħallas lill-Fornitur ir-remunerazzjoni miftiehma fil-formola tal-ordni. Din tista' tinkludi miżati ta' setup ta' darba, rata bażika fissa ta' kull xahar u miżati dipendenti fuq il-konsum.

Skadenza

Il-ħlasijiet kollha huma dovuti bil-quddiem, jibdew bil-perjodu tal-kuntratt u fil-bidu ta' kull perjodu ta' estensjoni.

Fatturar

Il-fatturi jsiru disponibbli elettronikament permezz tal-portal tal-utent jew bl-email. Terminu tal-ħlas: 30 jum.

Metodi ta' Ħlas

Il-ħlas huwa possibbli permezz ta' trasferiment bankarju (għal abbonamenti annwali) jew karta ta' kreditu.

Prezzijiet

Il-prezzijiet kollha huma prezzijiet netti, flimkien mal-VAT statutorja.

Dewmien fil-Ħlas

Fil-każ ta' dewmien fil-ħlas għal aktar minn xahrejn jew jekk id-dejn jilħaq l-ammont tar-rata bażika ta' mill-inqas xahrejn, il-Fornitur huwa intitolat li jimblokka l-aċċess jew itemm il-kuntratt b'effett immedjat.

Lawful Use

The Customer undertakes to use the services only in compliance with legal provisions and these Terms of Service and not to infringe the rights of third parties.

Cooperation Obligations

The Customer is obliged to:

• comply with the technical requirements according to the documentation,
• review and control changes to its systems,
• regularly monitor the effects of the deployed protection mechanisms,
• take appropriate safeguarding measures (e.g., tests, backups, monitoring).

System Requirements

The Customer is responsible for compliance with all technical requirements.

Suspension

The Provider may temporarily suspend usage if there is reasonable suspicion of unlawful use or a threat to system security. The Customer will be informed immediately.

Customer Data

The Provider treats data relating to the use of the services confidentially and uses it exclusively to provide and improve the services.

Data Processing Agreement

Insofar as personal data within the meaning of the GDPR is processed, the Provider acts as a data processor. Details are governed by a separate data processing agreement.

Customer Responsibility

The Customer is solely responsible for the data-protection-compliant use of the services, in particular for:

• the legal assessment of the use of the services,
• the integration into consent management systems,
• informing its end users,
• obtaining required consents.

The Provider does not owe any legal review or advice.

References

The Provider is entitled to name the Customer as a reference, including name, company, and logo, unless the Customer objects.

Defect-Free Service

The Provider makes the services available during the contract term in a condition suitable for contractual use.

Definition of Defect

A defect exists only if the services deviate significantly from the agreed technical functional description. The following are not considered defects:

• undetected or successfully executed attacks,
• misclassifications (false positives / false negatives),
• economic effects of usage,
• limitations caused by third-party providers or system environments.

Defect Notification

The Customer must report defects immediately and describe the circumstances in detail.

Remedy

The Provider is entitled to remedy defects temporarily through workarounds.

Limitation Period

Claims for defect rectification are subject to a limitation period of 12 months.

Free Services

For services provided free of charge, the Provider is only liable for intent or gross negligence.

Exclusion of Liability

The Provider is only liable:

• in cases of intent or gross negligence,
• in cases of simple negligence involving a breach of material contractual obligations.

Extended Exclusion of Liability

The Provider is in particular not liable for:

• security incidents that occur despite the use of the services,
• successful attacks, circumventions, or misuse by third parties,
• misclassifications,
• economic damages (in particular loss of revenue, lost leads, conversion losses),
• data losses, reputational damage, or other consequential damages,
• damages caused by third-party providers, external systems, or integrations.

Extent of Liability

In cases of simple negligence, liability is limited to the typically foreseeable damage, but not exceeding the net remuneration paid in the respective contract year.

No Liability

Beyond this, liability is excluded to the extent permitted by law.

Employees

The limitations of liability also apply in favor of employees and agents of the Provider.

Fażi ta' Test

If agreed, the contract begins with a free trial period. The Customer will be separately notified before its expiry about the transition to a paid contract term.

Tul Bażiku

The contract has a fixed initial term (usually 12 months) and is automatically renewed for the same period unless terminated with four (4) weeks’ notice before the end of the term.

Forma ta' Terminazzjoni

Termination must be in written or text form.

Notifiki

Il-komunikazzjonijiet kollha lill-Klijent jistgħu jintbagħtu mill-Fornitur permezz tal-email fl-indirizz irreġistrat tal-Klijent.

Ordni ta' Prijorità

F'każ ta' kontradizzjoni bejn il-formola tal-ordni u dawn it-Termini u Kundizzjonijiet Ġenerali, id-dispożizzjonijiet tal-formola tal-ordni jipprevalu.

Kumpens

Il-kumpens jew id-dritt ta' żamma huma permessi biss b'talbiet mhux ikkontestati jew stabbiliti legalment.

Forma Miktuba

Il-bidliet jeħtieġu forma ta' test jew bil-miktub. Dan japplika wkoll għar-rinunzja tar-rekwiżit tal-forma bil-miktub.

Liġi Applikabbli

Il-liġi Ġermaniża biss tapplika, bl-esklużjoni tal-Konvenzjoni tan-NU dwar il-Bejgħ Internazzjonali tal-Merkanzija (CISG).

Ġurisdizzjoni

Il-ġurisdizzjoni esklussiva hija – sakemm il-Klijent huwa negozjant jew persuna ġuridika taħt id-dritt pubbliku – is-sede ta' Forge12 Interactive GmbH.

Klawżola ta' Sseparabbiltà

Jekk xi waħda mid-dispożizzjonijiet ta' dawn it-TCG issir invalida, il-validità tad-dispożizzjonijiet li jifdal tibqa' mhux affettwata.

Verżjonijiet Lingwistiċi

F'każ ta' diverġenzi bejn verżjonijiet lingwistiċi differenti, il-verżjoni Ġermaniża hija deċiżiva.